Last updated: 11 Feb 26
Who we are
Our website address is: https://www.racheljackson.co.uk
This privacy policy explains how we collect, use, and protect your personal information when you use our website.
What personal data we collect and why
Contact Forms
When you fill out a contact form or enquiry form on this website, we collect the information you provide (such as your name, email address, and message).
Your information may be processed through:
- ActiveCampaign – for email communication and follow-up
- Fillout – for form submissions (when applicable)
We use this information to respond to your enquiry and communicate with you about our services.
Email Marketing
If you submit a form requesting information or expressing interest in our services, your information (name and email address) will be stored in ActiveCampaign, our email marketing platform.
You can unsubscribe from our emails at any time using the unsubscribe link in any email we send you.
ActiveCampaign’s privacy policy is available here: https://www.activecampaign.com/privacy-policy
Discovery Call Bookings
If you book a discovery call through our website, your information is processed through Calendly, our scheduling platform.
Calendly’s privacy policy is available here: https://calendly.com/privacy
Payment Information
If you make a payment for our services:
- Bank transfer: We process payments manually and do not store your banking details on our website
- Stripe (when applicable): Payment card information is processed securely by Stripe. We do not store your payment card details on our website
Stripe’s privacy policy is available here: https://stripe.com/gb/privacy
Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:
- Pages you visit
- Time spent on the site
- How you arrived at our site
- Device and browser information
This information is anonymised and used to improve our website. Google Analytics’ privacy policy is available here: https://policies.google.com/privacy
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
What are cookies? Cookies are small text files stored on your device when you visit our website.
How we use cookies:
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Google Analytics uses cookies to collect anonymous information about how you use our website.
Third-party services (such as Calendly, ActiveCampaign, or Stripe) may also set cookies when you interact with their embedded features.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We do not sell, trade, or rent your personal information to third parties.
We share your information only with the service providers necessary to operate our business:
- ActiveCampaign (email marketing)
- Fillout (form submissions, when applicable)
- Calendly (appointment scheduling)
- Stripe (payment processing, when applicable)
- Google Analytics (website analytics)
- Microsoft Outlook (email notifications – we receive notifications about form submissions and enquiries)
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
We retain your personal data only for as long as necessary to provide you with our services and as required by law.
- Contact form submissions: Retained in ActiveCampaign unless you request deletion or unsubscribe
- Booking information: Retained in Calendly according to their retention policy
- Payment records: Retained as required for accounting and tax purposes (typically 6-7 years under UK law)
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Under UK GDPR, you have the following rights:
- Right to access: You can request a copy of the personal data we hold about you
- Right to rectification: You can request that we correct any inaccurate data
- Right to erasure: You can request that we delete your personal data
- Right to restrict processing: You can request that we limit how we use your data
- Right to data portability: You can request a copy of your data in a machine-readable format
- Right to object: You can object to our processing of your personal data
- Right to withdraw consent: Where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at rachel@racheljackson.co.uk.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor information may be processed and stored by the third-party services mentioned above, some of which may be located outside the UK. These services are GDPR-compliant and provide appropriate safeguards for your data.
Contact information
If you have any questions about this privacy policy or how we handle your data, please contact us at:
Email: rachel@racheljackson.co.uk
Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.